PAIA Manual / PAIA Handleiding

1. Company Details

Name: ROZELEE REST (PTY) LTD (Reg. No: 2019/514653/07)
Physical Address: 36 Augusta Street, Sonheuwel, Nelspruit, 1200, South Africa
Postal Address: Same as physical address
Telephone: +27 64 695 8819 / +27 71 144 4199
Email: rozeleerest@gmail.com
Website: rozeleerest.co.za

2. Information Officer & Deputy

Information Officer: The Director (appointed in terms of POPIA s56)
Email (PAIA/POPIA requests): rozeleerest@gmail.com
Address: 36 Augusta Street, Sonheuwel, Nelspruit, 1200

3. Guide on PAIA

The Information Regulator publishes a Guide on PAIA explaining how to exercise the right of access to information. It is available from the Information Regulator (South Africa): inforegulator.org.za.

4. Records Held by Rozelee Rest

4.1 Records automatically available

• Public website content (rooms, amenities, pricing ranges)
• Policies published on the website (e.g., Privacy, Cookies, Terms)
• Booking availability (via NightsBridge platform)

4.2 Records available on request

• Company records (CIPC filings, share register)
• Tax records (SARS), financial statements (where disclosure is lawful)
• Supplier and service provider agreements (confidentiality may apply)
• Employee and HR records (subject to privacy/POPIA)
• Customer booking records and invoices (subject to privacy/POPIA)
• Operational policies and procedures
• Security and access logs (where applicable and lawful)

5. How to Request Access

Complete the prescribed Form 02 (Request for Access to Record) issued by the Information Regulator and submit it to the Information Officer with the prescribed fee (if applicable):

1. Describe the record(s) requested and the right you wish to exercise or protect.
2. Specify the form of access (inspection, copy, electronic, etc.).
3. Provide your contact details and proof of identity.
4. If requesting on behalf of someone, provide proof of authority.

Find forms and fee notices on the Information Regulator’s website: PAIA Forms.

6. Fees

PAIA allows a request fee for non-personal records and access fees for reproduction, search, and preparation time. We will notify you of any fees before processing continues.

7. Grounds for Refusal

We may refuse access (and must refuse in some cases) where PAIA or other laws require protection of:

• Privacy of natural persons (including personal information under POPIA)
• Commercially sensitive information and trade secrets
• Confidential information of third parties
• Safety/security of individuals, premises, or systems
• Records privileged from production in legal proceedings

Where possible, we will consider partial access (redaction) rather than full refusal.

8. Remedies

If your request is refused or deemed refused, you may lodge an internal appeal (if applicable) or a complaint/appeal to the Information Regulator, or apply to court in terms of PAIA.

9. POPIA Alignment

When a request includes personal information, we will apply POPIA principles (lawfulness, minimality, purpose limitation, security). Additional identity verification or consent may be required.

10. Availability of this Manual

This manual is available on our website and at our registered office on request during ordinary business hours.

11. Updates

We review this manual periodically. The version and effective date are shown at the top of the page.